Sasola Professional Services

You can trust your Workforce Optimisation (WFO) services or project work to Sasola safe in the knowledge that we use certified industry experts for complete project fulfilment from conception to project sign-off.

Sasola was founded in 2009 as a Business to Business (B2B) organisation using our extensive knowledge of contact centres and WFO to assist Partners and Resellers of Avaya, Nortel, Calabrio, Cisco, Enghouse Interactive, KnoahSoft and Verint WFO solutions.

We have undertaken services work for major corporate companies across the globe having to work and support costumers in multiple countries and across many time zones.

Sasola has developed applications to compliment the WFO solutions including the Sasola Desktop to aid in enabling PCI compliance, Recording Tagging and Deletion applications and Recording export tools, we have also created many bespoke solutions for our customers.

Sasola can help you with any or all of the following:

• Pre-Sales, Technical Design, Tender Responses & Pricing.
• Project Management, Deployment, Consultancy & Sign Off.
• Training & In life Management.
• Support & Upgrades

Sasola Specialise in:

• Avaya, Calabrio, Cisco, Enghouse Interactive and KnoahSoft
• Call Recording
• Quality Monitoring
• Workforce Management (WFM)
• Customer Surveys
• e-Learning
• Analytics
• Customised Work – System Integration